Testimonials

Houzz

Kind Words From Customers

"We’d like to take the opportunity to thank Reliable Home Improvement for our recent remodeling and construction project. We purchased a condominium in 2016 and we asked 3 builders to visit our condominium and discuss our thoughts on what we’d like in a finished product. Out of the 3 builders, Reliable (Tony Ducato) was the most impressive to us. We had been referred to Reliable Builders from friends we knew in our neighborhood and we knew they were very pleased with the work they had done.

We were very impressed with the concepts and design we were presented with from Tony and the design team that put our initial concept drawings together. We could really begin to imagine how beautiful our new condominium could look in the future. The attention to detail throughout the planning phase was extremely thorough and no detail was omitted. It really helped once the construction phase started so that we really had a fairly good idea of what to expect. We especially liked that Reliable had a fairly extensive showroom which helped us pick out all the selection of kitchen and bathroom tile, cabinets, hardware, etc.

The operations department was very helpful in keeping me informed along the way on our permits, and overall scheduling of when our project would start. Mike Campbell and Mike Strom were very helpful and accommodating throughout the early stages of preparing for construction. They were very patient with my frequent calls to see how the detailed plans, approvals across the departments at Reliable were coming along, and Bill Bowen was flexible as we continued to figure out the many details and changes to the final blueprints.

We had a final review of the project with our superintendent – Dan Zimmerman – prior to the start of construction so that we could have any final questions answered. A project that was as significant as ours is a challenging endeavor and we certainly wanted everything to turn out to be of high quality. Dan was excellent to work with. He managed all the tradesmen and companies very well and worked with us on our construction of other work being done by outside companies (flooring, painting, and low voltage/home entertainment system). The project itself stayed on plan, and if anything might impact the plan, Dan was on top of it and would contact us to discuss. As any challenge would appear throughout the remodel, Dan was working with us to figure out alternatives. He was honest and he would suggest things to us that he felt might work better as we were in the midst of construction. The overall workmanship was outstanding and Dan made sure that the quality of work lived up to the reputation of Reliable Builders.

The outcome was perfect. We are so pleased with how our new home looks and we have Reliable Builders to thank for this."

Mark and Paula G.

"Dear Ms. Ducato,

We love our new bathroom. The Reliable staff listened to what we wanted. Sabah came up with perfect design and Dina helped us make good decorating choices. Everyone on the Reliable staff that we came in contact with was professional, friendly, helpful and prompt in addressing any questions or concerns we had. The spreadsheet with the schedule was a real asset. The trades stuck to it for the most part and all inspections were completed in a timely manner so there were no delays. The bathroom was complete on time to the date.

Having a superintendent assigned to the project was another plus. Matt did a great job. He was onsite on a regular basis and responded to our texts when he was needed elsewhere. He listened to every concern and took care of each issue. If we do another project with Reliable we would definitely want him on the job.
Workmanship was topnotch…plumbing, carpentry, shower glass doors. We especially like the tower and the shower. The tilework needs to be singles out. It is perfect. Esteban and his son are beyond being tradesmen. They’re true artisans. They not only do outstanding work, they truly want the customer to be happy. You are fortunate to have them as part of your team.

We did have an issue early on with the positioning of the dumpster. I asked if it could be so I could get in and out of the garage. Not only was it taken care of, it was done the same day as my request.
We’re amazed at what could be done in a small space. The bathroom is beautiful and a wonderful addition to our home. We will not hesitate to recommend Reliable.

Sincerely,"

Marti and Jim S.

"Mike, Rick, Matt and everyone else at Reliable:

Mike and I couldn’t be more pleased with the beautiful remodel on our kitchen!! I always loved to cook, now I’m just in heaven with a well-planned workspace!

From the time last July when we came in off the street to your showroom, we had a gut feeling your company was above par and trustworthy.

We were amazed how Mike Ducato could be in our kitchen a short time and immediately envision a rough idea of changes. Saba is an incredible architect; she brought his ideas to life. Mike and I are so challenged in the décor aspect, thank goodness for Delma’s help!

Any remodel is stressful; ours was elevated with Mike being hospitalized and during the project. One thing I didn’t have to worry about was the remodel – Rick and Matt had it all under control. I didn’t have to give a second thought. You don’t know how valuable that was!

And your company was so kind and caring by sending Mike a delicious Edible Arrangement. I doubt any other company would do that.

You guys went above and beyond for helping us get our refrigerator into the door. Mike can’t lift and I’d never be able to manage alone. There were countless other small things you did for us too!

It was wonderful having the project timeline; we always knew who was coming and what was happening. The communication binder is excellent! Your company is very proactive and we appreciate that.

Every project runs into some kind of snag – Rich was always there and available to deal with things.

After we recover mentally and financially, we’ll definitely be calling you to remodel our other rooms & bathrooms!

Thanks for everything!"

Cathie and Mike N.

"To our friends at Reliable,

We are happy to express extreme satisfaction with our entire experience with your company’s remodel of our master bathroom. From our first meeting with Tony to our final inspection, we always felt that our remodel was in good hands. We were relieved to have assistance choosing our design and our finishes and your design staff was very patient and helpful. Everyone who came to our door to work was pleasant, courteous and, most of all knowledgeable.

Our job superintendent, Mike Strom, always had everything under control and any problems that came up were swiftly dealt with. Special kudos to Esteban, our tile guy—he is an artist!

We have already recommended Reliable to several passersby and will most certainly continue to do so.

Sincerely,"

April & Lynn G.

"Dear Mr. Ducato,

This recent project, a new designer kitchen, is the third project Reliable has completed for me. You could say my home is now more “Reliable” than anything else.

I returned to Reliable for my kitchen because of the excellent work and satisfaction I received with the first two projects. In fact, some of the contractors had worked on my home earlier.

Other than a “bumpy start” with the plumber not arriving either on schedule or when he told me he would, the project went smoothly. In retrospect, I realize no one is perfect, nor should I expect them to be.

I love my new kitchen, and all who see it are awestruck. The products used are wonderful and the workmanship is excellent.

If I ever meet anyone who is thinking of a new kitchen, and has the money, I would not hesitate to recommend Reliable.

Thank you for adding a new dimension to the home I love so much.

Sincerely,"

Gladys C.

"We contacted Reliable Home Improvement to gut and remodel both our kitchen and master bathroom in our home in River Forest. We had prior experience with them on two projects in our house in Wheaton: Building a two story addition (family room and master bedroom/bathroom) in 1989 and remodeling 2 ½ bathrooms in 1994. We were very satisfied with the work done on our Wheaton house, which is the reason we went with Reliable on the River Forest project.

We are extremely pleased with the materials we selected. The cabinets and kitchen counter top exceeded our expectations. The development of the plans and the final choices of layouts met our needs. As with any project, issues will arise and the Reliable team did resolve them to our satisfaction. We appreciated that Reliable handled everything from permits to clean up and coordinating the tradesmen.

We are satisfied with the work the tradesmen did and again, any issues were resolved to our satisfaction. We are very pleased with the tile work done by Raul and the kitchen granite work done by Granite Express. The Romar cabinets are gorgeous. The kitchen lighting done by Little Electric came out better than expected.

One person who truly stepped up was Rick Kraber, our Project Superintendent. He was always available by cell and was on the job on a regular basis. I trusted him to keep the job moving and resolve the issues which he did every time. Rick made a difference.

In summary, we are very pleased with the results and recommend Reliable Home Improvement as they will get the job done right."

David & Lynn B.
River Forest

"To the entire Reliable Team,

We can’t thank you enough for our beautiful kitchen and family nook. We had all our kids over for dinner last night and it was wonderful to have room for everyone.

I can’t believe it’s been a year already since you finished the work. Your quality of workmanship is outstanding. I was a little nervous when we started because I work at home, but honestly, it was not disruptive at all. All your employees and contractors were so nice and professional and everyone stuck to the schedule.

Thanks again,"

Brad & Geri B.

"Dear Ms. Ducato,

We are writing to tell you how happy we are with our new kitchen and wood flooring. Every day we use the kitchen and find something that we like even more. We recently had a graduation party over the Memorial Day weekend and we received countless compliments on the overall design and quality of the cabinets, counters and backsplash.

Overall, the entire process, from planning to the final walk through went as planned. We were initially apprehensive as to the level of detail that went into planning, the drawings and the site visit. In the end, we realized how important they were; we had pipes in our soffit and in one of the pantry walls. Without the careful and methodical planning, our new island would not fit properly in front of our refrigerator.

The in house design was very helpful in selecting the various color combinations. The appliance dealer you recommended was awesome! As we said before, we received many compliments in the overall design and look of the kitchen.

We were even happier with all the tradesmen, and the superintendents on the job, Matt and Rick. All the trades from demolition to the final dumpster pick up were professional and courteous. They went out of their way to make sure they did the job right; even making sure that the grout was the correct color. They did not just slap up the work to get it done and move on. They cleaned up every night and locked the door on their way out. We had complete faith in them. Every one of them did great work; they were a really great bunch of guys!!

The superintendents, Matt and Rick, did a great job quarterbacking the overall project. They went over the schedule with us, worked through some minor bumps to our complete satisfaction and treated our house project like it was their own. They were very responsive to all of our concerns, communicated very well with us and never left us in the dark. We spent a lot of time with them, they were a tremendous asset to the whole project, and really made our decision to use Reliable well worth it. Thanks guys!!

In closing, we would like to thank the whole Reliable family, how happy we were with the project. From that first meeting with Mike in our old kitchen to the completion of the punch list with Rick and Matt in our new kitchen, we were very satisfied and impressed with everyone we worked with. We whole heartedly would use you again and recommend you to anyone interested in doing a project like ours. Great job and thanks to all!!!

Sincerely,"

Mike and Annette T.

"When a recent guest in my home said that she could not tell where the new master bedroom addition began and the original house ended, I realized that my desire to build a seamless addition had been met. Several of my neighbors have dropped by to tell me how lovely the house looks and how much they love the new porch.

These comments make me so happy to have selected Reliable for the master bedroom suite. In Anthony Ducato's original interview, he asked all the right questions to capture my thoughts and preferences for my home. The initial design drawings took my breath away and convinced me that my home would be enhanced by this room addition. My changes to the initial design were handled quickly and professionally. If my requests needed to be adjusted, I was given a complete explanation. I appreciated these informative meetings.

I also appreciated Michael Strom's management of our project. I believe he created high expectations for all of the tradesmen and those expectations were met. From the day the dust wall was installed to the final adjustment of the cabinetry in the master bath, I felt that every inch of our project was under control. Due to the bitter cold winter, the project did extend beyond the original completion date. Michael came by everyday that the tradesmen were working on my house, he kept me informed of the progress and the future stages of the building. I especially want to thank Michael for the respect and courtesy he extended to my husband Raymond, who was extremely ill during this project.

I highly recommend Reliable Home Improvement for their professional design staff, their wide selection of materials, their choice of subcontractors, and YES, their Reliability in doing exactly what they promised to do."

Suzanne L
Warrenville, IL

"We have completed another home improvement project at our Glen Ellyn home thanks to Reliable Home Improvement, Inc. This is just a brief note of thanks and appreciation for your company's services, craftsmanship and diligence in exceeding the successful expectations for our remodeling project.

You know that there are many companies that can offer such project design and management but fall short in the delivery. Reliable has developed the tools and criteria for assurance of not only quality but customer satisfaction that is becoming rare in today's construction business environment. There seems no hesitation in your staff to assure your customers are completely satisfied. Your expertly experienced supervisory and craftsman personnel seem shrewdly intuitive to sense solutions to an unexpected developments. If we once again seem pleased with the outcomes, be assured.

Our best to Reliable and its family."

Judy & Weldon
Glen Ellyn, IL

“We Have Never Been So Impressed With a Company Than We Have Been With Reliable — They Cleaned Daily and Finished our Basement on Time!"

John & Melissa
Wheaton, IL

“We are extremely delighted with how smoothly the entire construction process flowed from start to finish. The entire Reliable staff and team demonstrated the utmost professionalism in every detail of our addition. And most importantly, the project was completed on time!"

David & Amy S
Glen Ellyn, IL

"Our new home (because it is almost entirely new) is absolutely beautiful, and we are so glad that we chose Reliable Home Improvement as our contractors. The care and craftsmanship that you brought to our project have made this the best investment we ever made. Thank you all for a job that was very well done!!!!!"

Don & Becky J
Downers Grove, IL

"I would like to thank you for the excellent job your company did with our room addition. Both my husband and I heard horror stories about others who had remodeling done, but your company was great!"

David & Vivian T.
Naperville, IL

"Having built two houses and remodeled 3 kitchens in the past, our experience with your company was by far the most professional, pleasing experience we have had in construction and remodeling. It is refreshing to know that firms such as yours are around. We wish we had known Reliable 20 years ago."

Ed & Marsha W
Oakbrook, IL

"I would like to take this opportunity to commend your company on the home improvement. This is not just a remodeling job, but as one of my friends suggested, a new home. I cannot tell you how impressed I was with your whole system of scheduling (and keeping close to that schedule), the cleanliness of the job site, the completion of the project as stated, and the attention to detail. My family, as well as neighbors, were even more impressed."

Nick & Marge B
Wheaton, IL